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Full-time
Hybrid
Verified employer
Customer Experience Specialist
Make every TBC customer interaction smoother, clearer, and more satisfying.
Salary2,800 GEL
Work modeHybrid
AssessmentsNo test required
Customer ExperienceCXService QualityCommunicationResearch
Who we're looking for
A customer-focused specialist who listens to customers, finds friction points, and helps service teams deliver a better experience.
What you'll do
- Collect and analyze customer feedback across channels
- Map customer journeys and identify pain points
- Coordinate service-improvement initiatives with internal teams
- Track CX metrics such as CSAT and NPS
- Prepare reports and recommendations for management
Requirements
- Bachelor's degree in business, marketing, communications, or a related field
- Strong communication and analytical skills
- Interest in customer experience and service design
- Proficiency in Excel and presentation tools
- Fluent Georgian and good English